Welcome to the Tribe – Shipping & Fulfillment

At Welcome to the Tribe, we’re committed to delivering your wellness journey as swiftly and sustainably as possible. From the moment your order is placed, we begin preparing your FrüTrōpics and Tribal Clusters with care, ensuring they arrive fresh, intact, and ready to fuel your path to better living.

📦 Order Processing

• Orders are processed Monday through Friday, excluding holidays.

• Please allow 1–2 business days for order processing before shipment.

• Once your order ships, you’ll receive a confirmation email with tracking details.

🚚 Domestic Shipping (U.S.)

• Standard Shipping (3–7 business days): FREE on orders over $49.

• Expedited Shipping (2–3 business days): Rates calculated at checkout.

• Overnight Shipping (1 business day): Available in select areas; pricing provided at checkout.

🌍 International Shipping

• We currently ship to select international locations. Rates and delivery timelines vary by destination and will be calculated at checkout.

• Please note: International customers are responsible for any customs duties or import taxes that may apply.

🍃 Sustainable Shipping Promise

As part of our commitment to the planet, we use eco-friendly packaging materials whenever possible and partner with shipping providers aligned with our environmental values.

📬 Delivery Concerns

• If your package is delayed, lost, or arrives damaged, please contact us at hello@welcometothetribe.com within 7 days of delivery.

• Our customer support team is here to help make it right and ensure your tribe experience is seamless.

✋ Order Modifications & Cancellations

• Changes or cancellations can be made within 1 hour of placing your order. After that, we cannot guarantee changes due to quick processing times.